Trusted Care PartnersServices › Prescriptions
Prescription pickups and refills
We help you stay on top of refills and pickups: whether your pharmacy delivers, what to ask when you call, and a reminder before you run low. Soon, with your permission on file, we will arrange the delivery for you.
What we do
What we take off your hands
- Find out, from the pharmacy's own website, whether it delivers or offers mail order, and how to sign up
- Find its hours and phone number, as a tap-to-call link
- Write a short list of what to ask when you call: is it ready, what it will cost, can it be delivered
- Explain a pharmacy or insurance letter in plain English
- Set up refill reminders on your list, on the dates you give us
An example. You send a photo of the label on the bottle. You get back the pharmacy's hours, a tap-to-call link, three questions to ask, whether it offers delivery, and a reminder set for five days before the next refill is due. (Illustrative example.)
Coming soon
Soon: one call, and we book it
With your permission on file, we call the pharmacy for you and arrange its delivery, or a courier when the pharmacy allows it. Controlled medicines are never included.
Call or text one number
(973) 310-2432. No app, no account, no passwords.
We quote the price
We line it up on our own business accounts and tell you the full price first.
You say YES
Nothing is booked or charged until you, or a family member you choose, say YES.
It's done
Your card on file is charged, a receipt follows every time, and family can get updates.
This is not live yet. Until it is, everything else on this page is how it works today.
How to ask
Ask the way that suits you
In the portal
Sign in with your email at trustedcarepartners.com/portal and type the request, any time of day. For example: “My refill at the pharmacy on Elm Street is due Friday. Can they deliver it?”
By text Coming soon
Text RX to (973) 310-2432, then say what you need. The assistant asks only for what is missing. Texting is being switched on now; until then, use the portal.
By phone
Call (973) 310-2432, Monday to Friday, 9am to 5pm Eastern, to talk it through with a person.
A phone menu for each service Coming soon
Today
How it works today
Tell us the pharmacy
And which refill, or what the letter says.
Get the plan
Delivery options, the number to call, what to ask, and a reminder date.
Make the call or tap
You call the pharmacy or sign up for delivery yourself. If you'd like a person on the call with you, ask us first.
Where the line is
What we never do
- Give medical advice, or advise on any medicine or dose. Ask your doctor or pharmacist
- Collect, carry, deliver or handle medication ourselves
- Arrange anything without your YES
- Ask for your passwords, or call the pharmacy for you without your permission
Fees
What it costs
You pay the pharmacy directly for your prescription and any delivery it offers. Our part is covered by your membership. Help from a person on a phone call is an optional add-on, always quoted and approved by you first.
When booking launches, you will hear the full price, including any fee from us, before you say YES. No per-minute fees and no no-show fees from us.
Membership plans and the first free task are on the pricing section of our homepage.
Other things we help with
Rides to appointments and errands
Tell us where you need to be and when.
Groceries and household shopping
Send your list, even a rough one or a photo of a note on the fridge.
Meals and food delivery
Tell us what you feel like, or what you need to avoid.
Help around the home
A leaking tap, a lawn to cut, snow on the path, a room to clear out.
Paperwork, scam checks and tech help
The letter you haven't opened, the form due next week, the text that looks wrong, the TV that won't connect.