Call (973) 310-2432. We handle the rest.
Rides, groceries, meals, prescription refills, help around the home, and the letters, forms and tech in between. Tell us what you need in your own words. We work it out, tell you what it costs, and nothing happens until you say YES.
No app. No account with anyone else. No passwords. A person answers the phone Monday to Friday, 9am to 5pm Eastern, and the portal takes requests any time. Texting the same number is coming soon. Your first task is free.
A new service for clients across the United States. Prepared by our AI assistant, overseen by a person, and honest about which is which.
- US company, serving every state
- Works day or night — results in minutes
- AI assistant, overseen by a person
- No contracts, no minimum term
- Everything online, from any device
- The first task is free — no payment details
- No minimum term — cancel by text
- Nothing is sent or bought without your OK
Trusted Care Partners is a trade name of AREF VENTURES LLC, a private business. We are not affiliated with, endorsed by, or working for Medicare, the Social Security Administration, or any government agency or insurance company. We are not licensed insurance agents and we do not advise anyone on which plan to choose. We are not a home health care provider and we give no medical, legal, financial, or tax advice.
Who is this for?
If this is for you
Executives have assistants because their time is worth protecting. Yours is too. Whether the backlog is a benefit renewal, three deliveries to chase, a week of appointments to book, or simply a stack of letters you have not opened — send it to us and get back a finished answer.
You stay in charge of every decision. We do the research, the writing and the organising; you make the final click.
If this is for your parent
You are not outsourcing your mother. You are outsourcing the phone tree.
Send the letter, the list or the question for them, from wherever you are. We do the legwork, and your parent stays in charge of every YES. How families use us.
What we handle
The errands that eat a whole afternoon
Send a request from your phone or computer. There is nothing to download. Examples of what people hand off:
- “Get three quotes for the fence”
- “Fight the $340 medical bill”
- “Is this text from my bank real?”
- “Return the thing that arrived broken”
- “Find a Saturday plumber”
- “Cancel the gym that won’t answer”
- “Explain Mom’s Medicare letter”
- “Untangle the double-charged subscription”
- “Plan the week’s meals and shopping list”
Rides
To the doctor, the shops or a friend’s house. We work out the trip, the options and a note for the driver. Booking it for you is coming soon.
Groceries
Send a rough list or a photo of the one on the fridge. We tidy it up and find the stores that deliver to you. Ordering it for you is coming soon.
Meals
Say what you feel like, or what to avoid. We find places that deliver to you, with a dish to try and a number to call. Ordering it for you is coming soon.
Prescription refills
Whether your pharmacy delivers, what to ask when you call, and a reminder before you run low. We never handle medication or give medical advice.
Help around the home
A handyman, a cleaner, the lawn or the snow. Three local options with numbers and what reviews say, and the message to send.
Paperwork, scams and tech
Letters explained in plain English, forms prepared for you to sign, disputes written, a second opinion on a suspicious message, and help with your phone or TV.
Also: research and quotes, returns and cancellations, and one dated list of your renewals, appointments and deadlines.
An example of how this works. A form has been sitting on the counter for a month. On a Tuesday evening you photograph it and send it through the portal. Within minutes the assistant explains what it needs, lists what to gather, and drafts the answers for you to check. You fill in the last details, sign it, and send it off. The deadline goes on your list.
Your share of that: one photo, one read-through, and one signature. (Illustrative example.)
See all services, one page each.
How it works
Ask, we quote, you say YES, it’s done
Ask
Call us, or send it from the portal any time, in your own words. Add a photo of a letter or a list if it helps. Texting is coming soon.
We quote
We work it out and tell you what it involves and what it costs. Anything that needs a person is quoted before any work starts.
You say YES
Nothing is sent, ordered, booked or submitted until you, or a family member you choose, say YES.
It’s done
You get the finished result. Today the very last step, a phone call or a signature, is yours. You can ask follow-ups as often as you like.
Coming soon: one call, and we book it
Rides, groceries, meals, prescription deliveries and help around the home, booked for you on our own business accounts. You hear the full price first, you say YES, your card on file is charged, and a receipt follows every time. You will never need an app or an account with anyone else. This is not live yet. Until it is, everything else on this page is how it works today.
For families
Helping a parent from across town, or across the country
Photograph the confusing letter, forward the strange text, list what the week needs. We explain it, draft the reply and lay out the next steps, so you can help in minutes instead of an evening. Because it all happens by phone and online, distance does not change how it works.
Your parent knows exactly what you can see. We never report on anyone behind their back.
Coming soon for families
- Texts when a ride is picked up, a delivery arrives, or something needs attention
- Approve an order for your parent, or ask for one on their behalf
- Set a spending limit, and be asked before anything above it
Only with your parent’s agreement, and they can change it any time.
From your phone
Busy? Hand it off in the time it takes to send a photo
Everything works from your phone, with nothing to download. Snap the bill, screenshot the message, type the request on the train, and come back to a finished answer. You can add the portal to your home screen like an app. Texting the whole request to one number is coming soon.
Straight answers
What the assistant does, and what it never does
It does
- Research, compare and summarise, with sources
- Write letters, emails, complaints and disputes, ready to send
- Explain letters, bills and forms in plain English
- Prepare form answers for you to check and sign
- Check messages and screenshots for signs of a scam
- Plan shopping, trips, appointments and deadlines
It never
- Logs in to your accounts or asks for your passwords
- Books or charges anything without your YES
- Holds your card numbers, or charges per-minute or no-show fees
- Sends, orders or submits anything without your OK
- Gives medical, legal, tax or financial advice
- Pretends to be a person
When a person is needed — a phone call with identity checks, something only you can authorise, or anything the assistant is not sure about — it says so and passes it to us. Questions for a person: (973) 310-2432, Monday to Friday, 9am to 5pm Eastern.
Pricing
Three plans. Pick the one that fits.
A flat monthly fee. No minimum term. The plans are the same whether they cover your own household, your parent's, or both.
Basic
$39 / month
For the occasional letter, question or scam check.
- Up to 10 requests a month
- Every kind of request: research, letters, forms, explanations, tech help, scam checks
- Photos and PDFs of letters and screenshots
- Results usually within minutes, day or night
- Unlimited follow-up questions on each request
- Your full history in your private portal
Plus
$79 / month
For staying on top of a busy household, or a parent's paperwork.
- Up to 30 requests a month
- Everything in Basic
- Anything handed to a person is looked at within one business day
Family
$149 / month
For two people in one household, or a lot going on.
- Covers two people in one household
- Up to 80 requests a month
- Everything in Plus
- Help from a person, for things the assistant cannot do (a phone call, for example), is an optional add-on: $35 per task up to 30 minutes, always quoted and approved by you before any work starts.
- Billed monthly. No minimum term. Cancel any time by email or text. Billing stops at the end of that month.
- The first task is free, with no payment details. Paid plans open once our online payments are switched on.
- Founding clients keep their opening rate for two years.
For New Jersey homeowners
New Jersey owes many older homeowners money. The form closes November 2.
Three state property-tax relief programmes — ANCHOR, the Senior Freeze, and Stay NJ — are now claimed on a single combined application. For an eligible homeowner they are frequently worth several thousand dollars a year. The people who miss out are almost never ineligible. They just never got round to the form.
Deadline: November 2, 2026
One application covers all three programmes for the 2025 benefit year. Miss it, and the wait is a full year.
Stay NJ
Age 65+, income $200,000 or less. Reimburses half your property tax bill, up to a $6,500 benefit.
Senior Freeze
Freezes your property tax at a base year and pays you back the increases. Age 65+ (or receiving Social Security disability), 10+ years owning your home.
ANCHOR
At least $1,000 for eligible homeowners — more if you are 65 or over — and at least $450 for renters.
This is exactly the kind of paperwork we handle. We gather what the form needs, fill it in with you, put it in front of you to check and sign, submit it, and chase the state if they come back with questions. It can even be your free first task — no payment details, no obligation, and you will know within one phone call whether you are likely eligible.
Figures as published by the New Jersey Division of Taxation; eligibility rules and amounts change annually and the final decision on any benefit belongs to the State, not to us — confirm current details at nj.gov/treasury/taxation. We are a private business, not affiliated with the State of New Jersey, and we do not give tax advice. We prepare and track the paperwork; you review and sign everything.
Trust & safety
What we do, and what we will never do
We are going to know your pharmacy, your post, and your appointments. You are entitled to know exactly where the line is — so here it is, in writing, from day one.
What we do
- Ask your approval, in your own words, before anything is submitted or any money moves
- Explain what a letter says, draft a reply, and let you sign it yourself
- Write down what you asked for and what came of it, and share that with whoever you choose
- Tell you plainly when you need someone other than us
- Give you references you can telephone before you commit to anything
What we never do
- Give medical advice, or handle or administer any medication
- Give legal, tax, or financial advice, or accept power of attorney
- Recommend investments or insurance plans, or become a holder on your accounts
- Accept cash, loans, gifts of value, or anything left in a will — from anyone, ever
- Ask you for a password by email or text. If someone does, it is not us
- Tell your family anything without your knowledge
Not in place yet — and we will not pretend otherwise
Three things are being arranged before we accept a first paying client. Until each is done, we are not going to claim it:
Professional liability insurance and a fidelity bond covering theft. The insurer and the cover amounts will be published here.
Criminal background checks. Nobody works with a client before a check is completed and on file, and they are repeated every year. We will show you the paperwork on request.
A business password manager with per-use access logging. Until that is running we will not hold anyone's passwords at all — we will do those tasks with you on the phone instead. Handling bills and payments also waits until the bond is in force.
Questions
The things people actually ask
Do I need Uber, Instacart or any app?
No. You never need an app, a download or an account with anyone else. Today we work out the options and give you the numbers to call; if you already use an app, we can send a link that opens it with the details filled in. Coming soon, we will book it for you on our own accounts after you say YES.
Do you need my passwords?
Never. We do not ask for passwords, and we do not log in to your accounts. If anyone asks for your password in our name, it is not us.
How do I pay?
Today: your first task is free, with no payment details. Paid plans are a flat monthly fee and open once our online payments are switched on. Help from a person is quoted before any work starts.
When booking launches, you will keep a card on file with a secure card processor (we never see or store the card number). For each order you hear the full price first, and the card is charged only after you say YES. No per-minute fees and no no-show fees from us, and a receipt every time.
Isn't this just for older people?
No. Helping older adults and their families is a specialty we are proud of, but the service is for anyone whose to-do list has outgrown their week — busy professionals, parents, people managing a household from two time zones away. An assistant is not an age; it is a decision about what your time is for.
Is this a person or an AI?
Your requests are handled by an AI assistant, built on Anthropic's Claude, and the service is overseen by a person, Magdi, who founded Trusted Care Partners. Every result is labelled as prepared by the assistant. When something needs a human, like a phone call with identity checks or something only you can authorise, the assistant says so and passes it to us.
The assistant never logs in to your accounts or asks for your passwords, and never sends, orders, books or submits anything without your YES.
Is this home care?
No. We do nothing hands-on and nothing medical — no bathing, no transfers, no medication, and we do not visit homes at all. If that is what is needed, we will say so plainly and help you work out who to call. We handle the ordering, the paperwork, and the technology, by phone and email.
I do not need looking after.
Nobody needs help with a website that keeps logging them out. That is a design failure, not yours. This is for people managing perfectly well who have decided that forty minutes on hold with an insurance company is not a good use of a Tuesday.
Why would I trust a new company with any of this?
It is the right question, and being new is a fair reason to be cautious. Here is what we can offer you today rather than asking you to take our word: the first task is free and needs no payment details; references you can telephone before you commit; nothing gets submitted and no money moves without your say-so; and we will never accept a gift, a loan, or anything left in a will.
Insurance, bonding, and background checks are being arranged, and we will publish the details here when they are in force rather than before. Until the password manager is running we will not hold your passwords at all.
What does my family see?
Only what you agree to. You choose who is told what, and you can change it whenever you like. We will never report on you to your children behind your back — that is not a service, that is surveillance.
How do I stop?
Send an email or a text saying so. That is the whole process — you will never have to ring us and justify it. There is no minimum term and no cancellation fee. Billing stops at the end of that month.
When can I reach you?
The assistant works day or night: send a request from the portal any time. A person answers the phone Monday to Friday, 9am to 5pm Eastern Time. Outside those hours, leave a message and we will come back to you the next working day.
This is not an emergency service. If you think money has already left your account, ring your bank first, not us.
Where do you work?
Anywhere in the United States. Because everything happens online, location makes no difference.
More plain answers, on how to reach us, how YES works, payment and adding family, are in our help center.
Your portal
Sign in, or start your free task
Send requests, read results and ask follow-ups in your private portal. Signing in works by a link or code emailed to you: no password to create, remember, or lose. New here? The same button creates your account.
This website never asks for, or stores, passwords for any outside service. If any email or website asks for your passwords in our name, it is not us.
Get in touch
Questions for a person?
Ready to start? Send your free first task in the portal. Want to ask something first? Leave your details and we will get back to you within two working days. If you would rather just talk, ring (973) 310-2432 or email [email protected].